ABOUT US

We've tackled the largest events hosted at the world's leading sports and entertainment venues. 

A Message from Our Founder, Luis Rivera

First Star Solutions was founded on my principle that serving restaurant quality food while training and nurturing the talent to deliver exceptional service is ultimately what enhances the guest experience, earns their loyalty, and drives your business forward.

I’m proud to share that my career in hospitality began more than twenty years ago with Levy Restaurants back in 1998, where I very quickly rose up the ranks. Across many stadiums, arenas, and convention centers, I’ve held positions from supervisor, concessions manager, assistant general manager, to the general manager during my time with them. Later, I managed entire buildings, lead operations and global marketing of one of the largest convention centers in the world (Las Vegas Convention Center), and was called upon to help manage the transition of Everbank Field, today known as TIAA Bank Field, home of the Jacksonville Jaguars. With many other noteworthy experiences in between, I contribute my expertise and success to the many levels of practical experience I gained throughout my journey.

When you choose me as your advisor, my total focus is on partnership while providing complete transparency to create immersive experiences that seamlessly unite your brand and culture with the passions of your fan and customer base.

With expertise deep-rooted in enhancing brand reputation, increasing fan satisfaction, and forging strong vendor and sponsor relationships that enhance every aspect of the fan experience while optimizing operational efficiencies, I know what it takes to create industry-leading experiences that deliver bottom-line results. 

Working together also means your business will benefit from my close working relationships with the industry’s top hospitality brands like Edward Don & Company, FanFood, Levy, Aramark, Invited, Contemplate, Sodexo, Delaware North, Pepsi, MillerCoors, Anheuser-Busch, and others.

I take great responsibility in the establishment of trust, in giving you a guiding hand, and in ensuring we have done everything possible to support your business. At the end of the day, I truly love what I do and I am fortunate to be continually called upon to lead major events both nationally and internationally. 

What Makes
Us
Different

We help you achieve operational excellence so you can grow your business.

We think outside the box to strengthen the fan/customer relationship with your brand.

We produce fun, memorable, engaging environments your fans and customers enjoy and love.

We know the ins, outs, and in-betweens of serving high-volume food and beverage to the masses.

We support your culture with hospitality that compliments your brand image and financial goals.

We don’t just deliver on our promises.

We overdeliver. 

Scoring Points with Clients

  • “I know from firsthand experience that when Luis and his team are on-site, you can rest easy knowing that your business will be in great hands. When it comes to the details, he is meticulous! He works passionately to ensure compliance, accountability, and perfect execution when it comes to all aspects of your operations and service. I witnessed an impressive transformation of the concessions and premium areas under Luis’s leadership, one that resulted in greater profitability and stronger relationships with our corporate partners.”

    – Kim Stone / President, UBS Arena & Executive VP of OVG

  • “Luis helped elevate the experience at Magic games and all Amway Center events, and always was willing to assist our corporate partners when in the building. Many of our business partnerships were stronger because of Luis’s strategic direction and expertise.”

    – JT McWalters, Orlando Magic

  • “Your ability to engage food service providers and the client is by far one of the best I have seen. Your demonstrated business acumen, hospitality via commitment to client service, and your support in fan & sponsorship engagement was admired by all. The efforts put forth has left a lasting impact for our venue and for our fans.”

    — Nic Sobik, Jacksonville Jaguars

Questions before getting started?
Get in touch.